INTRODUCTION 

  1. At Menso Vero Ventures Pvt Ltd (“The Company/ We/ Our/Us”), we are dedicated towards upholding the privacy and confidentiality of the information you provide us. Our Privacy Policy delineates the guidelines and protocols concerning the collection, utilization, processing, and disclosure of Personal Information from users. It’s important to understand that we gather your information because it is necessary for delivering our Services to you, as defined in the corresponding Terms and Conditions.
  2. This Privacy Policy is subject to the Terms and Conditions, and comes into effect from the time the user (“User”or “You”) avails of the Services of the Company. Please note that capitalized terms used herein but not defined in this Privacy Policy will have the meaning(s) ascribed to them in the Terms and Conditions.
  3. By utilizing the Website and its Services, you have consented to our collection, storage, and utilization of the Personal Information (defined below) you provide for accessing the Services. If you do not agree with this collection, storage, or utilization of the Personal Information provided by You for accessing the services, please refrain from using this Website or its Services. It is advisable not to utilize the website or related Services if any terms of this Privacy Policy do not align with the applicable laws of your country.
  4. We retain the right to modify this Privacy Policy at any time. Any such alterations will take effect immediately as soon as the Company uploads them on the Website, and your continued use of the Website will indicate your acceptance of these changes. You agree to periodically review the current version of the Privacy Policy posted by the Company.
  5. Please note that use of the Website for the purpose of getting professional services is available only to persons above the age of 18 years. If you are a minor i.e. under the age of 18 years, you shall not avail of services on the Website without providing us with a duly filled consent form from your legal guardian or parent [Consent Form]. In the event that we are informed that we have collected Personal Information from a minor without the said consent form, we shall verify such information internally and delete it. If you believe that we might have any Personal Information from or about a minor (without due consent), please contact us at https://betterplacehealth.com/contact-us/.

DEFINITIONS

  1. “Intellectual Property Rights” shall mean all patent rights, copyrights, design rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all registered domain names protected under applicable law.
  2. “Personal Information”means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
  3. “Sensitive Personal Information”means Personal Information which consists of information relating to (i) password; (ii) financial information and payment instrument details; (iii) physical, physiological and mental health conditions; (iv) sexual orientation; (v) medical records and history; and (vi) biometric information.
  4. “Terms and Conditions”shall mean the Company’s terms and conditions of service available at https://betterplacehealth.com/terms-conditions/
  5. “User Data”shall mean all data and information provided by the User to the Company for availing the Services.

COLLECTION OF INFORMATION:

a) You may provide Personal Information to the Company in various ways:

  • When accessing the Website,
  • When requesting, purchasing, and using the Services,
  • Through communication channels such as phone calls, chat, email, web forms, social media, and other means of communication,
  • By subscribing to our marketing materials.

The Company may also receive certain information about you from third parties through cookies and similar technologies. Additionally, Personal Information may be collected during interactions with our Professionals, program coordinators, and during workshops, if any, organized by the Company. Each visit to the Website may result in the automatic collection of information through automated means. Furthermore, Personal Information may be collected when interacting with the Company through social media platforms.

b) Moreover, the Company may collect the following information:

  1. USER ACCOUNT: When availing services on the website or registering on the Website by creating a User Account, Personal Information such as username, password, email address, and phone number may be collected. Additionally, information such as age, gender, educational qualifications, past medical records/history, occupation, and similar details required in intake forms may be requested during registration.
  2. COOKIES: When using the Website, our servers may automatically record certain information sent by your device whenever you visit any website or use certain applications which uses cookies. Cookies are primarily used to enable a website to function or to function more efficiently, as well as to provide information to the website owners. This information may include your IP address, device location, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, and pages viewed. The Company may utilize third-party cookies, such as buttons, in order to track behaviour of the visitors. Disabling cookies on your browser will prevent the Company from collecting such information and may affect the quality of its Services.
  3. ACTIVITY INFORMATION: The Company may also collect information pertaining to your activity on the Website, such as account usage and interactions you make with the Website. This automatically-gathered information may be combined with other information, including Personal Information, to enhance the quality of Services.
  4. THIRD PARTY SERVICES: The Company may collaborate with third parties that place or read cookies on your browser to enhance your user experience. By using third-party services through the Company’s platform, you consent to their Privacy Policy and terms of use, and agree not to hold the Company liable for any issues arising from such use.
  5. GROUP CHAT INFORMATION: Information posted in group chats or any of our online chatrooms and discussion forums.
  6. BILLING INFORMATION: To purchase our Services, you are required to make payment through a third-party payment gateway. Your billing details, such as billing name, address, credit/debit card number, security code, and expiration date are collected by the third-party payment gateway. The Company does not collect or store such billing information on the Website. By submitting billing information on the third-party payment gateway, you agree that its privacy policy and terms of use will govern such submission.Top of FormBottom of Form

 UPDATING PERSONAL INFORMATION

  1. If there are any changes to your Personal Information, or if you need to update or correct it, or if you have any concerns regarding the processing or use of your Personal Information, you can send updates and corrections to us at info@betterplacehealth.com. We will make all reasonable efforts to incorporate the changes within a reasonable timeframe. If your Personal Information is part of your profile on the platform, you can update it directly from the Company’s website.
  2. Certain information, such as your responses to online assessments, may not be able to be updated or deleted once they are submitted. If you wish to have your records removed from our system, please contact us at info@betterplacehealth.com, and we will try to accommodate your request, provided we do not have any legal obligation to retain such information.
  3. Please be aware that the Company may be required to retain certain information in accordance with professional standards or legal requirements for record-keeping purposes (including, but not limited to, payment history, feedback, client information, etc.). Therefore, we will continue to store this information for a specified period of time as required by applicable laws, even if you delete your account. Additionally, there may be residual information that remains in our databases and other records, which, despite our efforts to delete it, may not be completely removed.Top of FormBottom of Form

USAGE OF INFORMATION COLLECTED

The Company may utilize the collected information for the following purposes:

  1. Verifying your identity and communicating with you.
  2. Assisting in appointment scheduling, sending reminders for upcoming or follow-up appointments, and managing cancelled appointments.
  3. Resolving service and billing issues via phone or email.
  4. Gaining a better understanding of your needs and interests.
  5. Providing you with additional information, products, services, and newsletters.
  6. Conducting statistical research (which will only utilize your information in an anonymous manner, making it impossible to link back to you). Please note that the Company may anonymize your Personal Information, including Sensitive Personal Information, to prevent individual identification and share it with our partners. This information may be combined with content received from other users for research and development purposes to enhance the quality of our Services.
  7. Detecting and safeguarding against errors, fraud, and other criminal activities.
  8. Making disclosures as required by applicable laws such as the Mental Healthcare Act, 2017, etc.
  9. Enhancing its website and mobile applications to serve you better.
  10. Addressing your customer service inquiries.
  11. Conducting contests, promotions, surveys, etc.

SHARING OF PERSONAL INFORMATION

  1. The Company may share Personal Information, including but not limited to information from cookies, log files, device identifiers, location data, and usage data, with businesses that are legally part of the same group of companies or become part of that group (“Affiliates”). These Affiliates are only permitted to use this information to assist in providing, understanding, and improving the Services (including providing analytics) and their own services to offer you better and more relevant experiences.
  2. Your Personal Information is not sold or traded to third parties without advance notice. However, it may be stored or transferred to and from server/website hosting partners and other parties who assist us in operating our platform, conducting our business, or serving you. Information from visitors that is not personally identifiable may be provided to other parties for marketing, advertising, or other purposes.
  3. Please be aware that only Personal Information or content that you voluntarily disclose and consent to posting on the Website or on any social media account owned and operated by the Company will become available to the public. Other information provided by you is not shared publicly. Once you have shared such information or made it public, it may be re-shared by others, re-posted by the Company, or used by the Company for promotional, analytical, research, or study purposes.

CONFIDENTIAL INFORMATION PROTECTION

Any information provided by you during personal consultation (“Confidential Information”) will be distinguished from the definition of Personal Information and will not be collected or used in the same manner as Personal Information as described above. Your Confidential Information will not be disclosed or shared by the Company, its employees, its agents, or any third-party contractors, including Professionals, with any third party, verbally or in writing, except in the following situations:

  • If the Company believes that there is a significant/ real/ imminent threat or risk to your health, safety or life or to the health, safety or life of any other person or the public;
  • If the Company is required to share such Confidential Information to any authority by law; and
  • If you have claimed a health care insurance and such Confidential Information is required by the insurer.

SENSITIVE PERSONAL INFORMATION

The Company typically refrains from sharing a User’s Sensitive Personal Information with a third party without their prior consent. However, you acknowledge that the Company may disclose your Sensitive Personal Information without prior consent under the following limited circumstances:

  1. To a court, governmental agency, or authority, upon request or requirement by law, court order, or governmental agency, for purposes such as identity verification, prevention, detection, investigation (including cyber incidents), or prosecution and punishment of offenses. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing the Terms and Conditions, this Privacy Policy, or complying with applicable laws and regulations.
  2. To its Affiliates, officers, and employees of such Affiliates, for the purpose of processing such Sensitive Personal Information on its behalf. The Company also ensures that the recipients of such information agree to process it based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

SECURITY

  1.  The Company implements administrative, physical, and technical measures aimed at safeguarding and securing information under its control from unauthorized access, use, and disclosure. When collecting, storing, accessing, using, or disclosing your Personal Information, we adhere to systems and processes aligned with industry standards in information privacy and security. It’s important to note that none of the call or video sessions are recorded. Additionally, in accordance with professional standards, Professionals may be required to maintain progress notes for both online and offline sessions.
  2. You are responsible for maintaining the confidentiality of your password and user identification required to access your User Account. You are solely accountable for all activities and transmissions conducted using your user credentials. The Company bears no responsibility or liability for any misuse of your credentials or information stored in your User Account.

THIRD-PARTY SITES

 The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not controlled by the Company. The Company is not responsible for the content of any Linked Site, including, without limitation to, any link contained in a Linked Site, or any changes or updates to a Linked Site. The Company does not intend the Linked Sites to be referrals to, endorsements of, or affiliations with the linked entities. On accessing the Linked Sites, you shall be governed by the terms of use, privacy policy and such other additional policies of the Linked Sites. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, advertising, products, services or other materials available on or through any Linked Sites or for any errors, defamatory content, libel, slander, omissions, falsehoods, or any profanity contained therein.

DISPUTE RESOLUTION & GOVERNING LAW

  1. In the event of any dispute, controversy or claim arising out of or relating to this Privacy Policy or any subsequent amendments to this Privacy Policy including, without limitation, the breach of the terms hereunder, termination, validity or invalidity thereof, or any non-contractual issues relating to this Privacy Policy (each a “Dispute”), a designated officer will be appointed by the parties to meet in an attempt to resolve such Dispute amicably or to initiate negotiations for an adjustment to such provision.
  2. All Disputes, which fail to get settled as per the issue resolution procedures set forth in the clause above, will be referred and settled by final and binding arbitration by a sole arbitrator mutually appointed by the parties in accordance with the Indian Arbitration and Conciliation Act, 1996 as amended from time to time, and the venue as well as the seat of arbitration shall be at New Delhi.
  3. Any and all disputes arising between the user and the Company with regards to this Privacy Policy, including the interpretation of the terms of this document shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

NOTICES

Any notice required or permitted to be given to the Company shall be in writing and sent or transmitted by (i) registered or certified mail; (ii) hand-delivery; (iii) email; or (iv) internationally recognized courier service, provided its receipt is acknowledged and, dispatched or sent or transmitted to the following address:

  • Name: Menso Vero Ventures Pvt Ltd
  • Postal Address: 35, GF, Defense Enclave, Vikas Marg, Delhi
  • Email Address: mensovero@gmail.com